Frequently Asked Questions

Current pieces mainly use solid huong wood, and some use solid go do (afzelia). The material of each item is listed on its detail page. If you would like a different wood, discuss it directly with the workshop.

Solid wood is natural timber carved from a real wood blank, not plywood or engineered board. Grain and color therefore vary slightly between pieces, which is part of the character of natural wood.

Yes. Every piece is carved by hand by the workshop's artisans in Thiet Ung craft village, so details may differ slightly between two pieces of the same design.

Each product page has a size table to choose from. Before ordering, measure the intended spot and contact the workshop if you need advice on the right size for your worship space.

This website does not sell online. Choose a product and size, add it to your cart, then export the list as an image and send it to the workshop via Zalo or Messenger. You can also call or visit the workshop for advice.

Price depends on the wood, size, carving complexity and finish, so it is not fixed on the website. Send the products you like to the workshop to receive a specific quote.

Yes. The workshop makes pieces to custom sizes. Prepare the dimensions of the space, the design you have in mind and your budget, and the workshop will suggest suitable options.

Yes. The workshop is at No. 89, Thiet Ung, Thu Lam, Hanoi, open 7:00 AM to 10:00 PM every day. Please call ahead so the team can prepare samples and advise you better.

The workshop can deliver to many provinces. Tell us your delivery address and we will confirm the shipping method and cost before you finalize the order.

It depends on whether the piece is in stock or made to order, and on the delivery location. The workshop will give an estimated time when confirming your order.

Items are carefully padded and securely packed to limit knocks in transit. Please inspect the goods on arrival and tell the workshop right away if anything is damaged.

The workshop will agree the payment method, such as bank transfer or cash, and any deposit (especially for custom orders) when confirming the order.

Products carry a 1-year structural warranty. Keep your order details and contact the workshop when you need support.

Natural wood expands and contracts with humidity, and no wood is guaranteed never to crack or warp. Properly dried timber, sound construction and good care greatly reduce the risk.

Avoid direct sunlight, damp spots, heat sources and sudden humidity changes. Wipe with a soft, slightly damp cloth and do not leave standing water on the wood.

Made-to-order pieces are generally not returnable. For items in stock, please contact the workshop for guidance on your specific case.

Start with the size of the space and how it will be used, then consider material, style and construction. For a wall-mounted altar, work out the total load and check the wall and brackets.

Pick a size in proportion to the worship space and a material and finish that suit your budget. Look closely at the grain, any cracks and the detail of the carving.

The direction depends on your family's beliefs and the layout of the house. The guide below collects common considerations for reference.